TERMS AND CONDITIONS

TERMS AND CONDITIONS (WITH EFFECT OF 19.06.2019)

Ticketmaster – Ticketmaster Poland spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, entered in the register of entrepreneurs kept by the District Court for the capital city of Warsaw, XIII Commercial Division of the National Court Register, under the National Court Register No. (KRS) 0000376096, address: ul. Bukowińska 22B, 02-703 Warsaw, Tax Identification No. (NIP) 1080010023, Statistical Identification No. (REGON) 142772043, with the share capital of PLN 4,000,000, which distributes tickets for cultural and sports events by means of the Sales System.

§1 Definitions

1. Ticket – a confirmation of the agreement entered into by the User, which entitles the User to participate in an Event organised by an Event Partner. Depending on the type of the Event, a Ticket may be personal, i.e. only the person whose name is specified on the Ticket may participate in the Event, or it may be issued to bearer. A Ticket is verified once, when the User enters the Event, and it may not be used again. A Ticket for disabled persons means a Ticket which entitles its holder to enter into a special designated area which may be accessed by a person in a wheelchair.

2. Collector Ticket – a Ticket in the form of a card with a colorful overprint, available only for orders made on the website www.ticketmaster.pl or partner websites, issued for the selected Events.

3. Proof of Purchase – a Ticket or another document that confirms the purchase of a Ticket, in particular:

– credit card statement,

– e-mail confirmation,

– receipt

4. Working Day – each day except Saturdays, Sundays and other public holidays.

5. User Service – the point that provides information to the Users. The User Service may be contacted by telephone or e-mail on Working Days, from 9:30 to 17:00, p number: +48 22 3958700, help.ticketmaster.pl. The fee for calls to the User Service is consistent with the tariff of the User's telecommunications operator.

6. Event – any cultural, sports or other event organised by an Event Partner, the Tickets for which are distributed by means of the Sales System.

7. Order Amount – the sum of the Ticket price, costs of delivery, costs of additional services and the Handling Fee. The User is informed about the final Order Amount before the confirmation of the order.

8. Mobileticket – a mobile ticket available exclusively for purchases by means of Android and iOS applications.

9. Venue – a place in which a given Event is held.

10. Handling Fee – a transaction fee due to the processing of payment in the amount of 2% of the sum total of the Ticket price ( bank transfer payments only), delivery costs and costs of additional services.

11. Event Partner – a natural person, a legal person or an organisational unit that organises an Event or offers the opportunity to participate in an Event and/or from whom Ticketmaster receives Tickers and/or related products and services intended for sale.

12. Platinum – the offer of in demand seats for a given Event. The purchase prices of Platinum Tickets are determined dynamically, and they increase/decrease depending on the interest in the offer. A Platinum Ticket does not include any additional services or products.

13. Terms and Conditions – these Terms and Conditions of the distribution of tickets by Ticketmaster by means of the Sales System.

14. Terms of the Event Partner – the terms and conditions of a specific Event determined by the Event Partner, available on the Event Partner's website.

15. Venue Rules – the terms and conditions that set out the rules applicable to the Users who participate in the Event that is to take place at a given Venue, available on the website of the Event Partner or the Venue.

16. Sales System – the IT system for distribution of Tickets used by Ticketmaster, which allows for handling the order placement process, the distribution and receipt of Tickets, as well as Ticket returns.

17. TicketFast – a Ticket generated electronically, which, upon printing, authorises the User to participate in the Event for which it is issued. A printed TicketFast has the force of a Ticket and the regulations pertaining to Tickets are applicable to TicketFasts accordingly. A TicketFast should be printed by the User in its entirety, on a white A4 sheet, in a legible manner, and it should include a barcode.

18. User – any person that uses the Sales System on the website www.ticketmaster.pl and purchases a Ticket by means of the Sales System.

§2 General provisions

1. The present Terms and Conditions apply to the sales of Tickets by means of the Ticketmaster system; however, the Terms of the Partners of the respective Events or the Venue Rules may impose additional obligations on the Users, which are not listed in this document.

2. Ticketmaster sells Tickets and related products and/or services on behalf of the Event Partners. Ticketmaster is not the organiser of Events.

3. Ticketmaster sells Tickets upon the receipt of the Tickets from the Event Partners. The number of Tickets made available for sale differs depending on a given Event. Tickets are sold by means of several distribution channels, including the Sales System, and in some cases – at ticket offices. All points of sale have access to the same Ticket Sales System. In some cases, additional Tickets may be made available for sale prior to the commencement of the Event. Ticketmaster does not have any influence on their number or availability.

4. In the case of some Events, Tickets may be sold as part of “Packages” or “Extended Packages”. As part of a Package, a Ticket is sold along with additional entitlements, products or other benefits, such as exclusive seats, lodging, transport, board or the official merchandise. As part of an Extended Package, apart from a Ticket, the User may book a parking space, purchase the official merchandise etc.

5. Ticketmaster’s offer is available only for persons who have reached 18 years of age.

6. The User is obliged to make sure that they have the proper operating system, software and device to be able to use the Sales System. The detailed technical requirements are presented during the buying process.

7. In order to buy Tickets in the Sales System, it is necessary to finalise the transaction by making the payment within 10 minutes as of the commencement of the booking process. If the User fails to pay for the booking within the specified period, the Tickets return to the pool of Tickets for sale.

8. Each purchase made in the Ticketmaster service is subject to:

a) the present Terms and Conditions,

b) the special terms and conditions that may be published on the Ticketmaster's website,

c) the terms and conditions that may be specified by the Event Partner(s) and/or the terms and conditions of the Event,

d) the terms and conditions specified in the Venue Rules.

9. The terms and conditions related to the Venue are set out in the Venue Rules available at the entrance to the Venue, on the area of the Venue and on the Venue's website.

10. All purchases require the verification of payment card and other actions in order to ensure safety; therefore, a transaction may be invalidated in the event that it does not pass the verification process.

11. Before the purchase of a Ticket, the User is obliged to read the Terms and Conditions and any additional information available on the website: www.ticketmaster.pl.

12. If the Event Partner implements the terms and conditions of participation in a given Event, the provisions of such terms are binding upon the Users. Ticketmaster will make the Terms of the Event Partner available to the Users by uploading them on the Event Partner's website. If the User buys Tickets to Events in the case of which the terms of participation are determined in the Terms of the Event Partner, the User accepts them while confirming the order.

13. The owner or manager of the Venue of the Event may specify the Venue Rules. The Venue Rules apply to Users who are on the area of the Venue. The terms and conditions of using the Venue will be published on the website of the Event Partner or the Venue.

14. Ticketmaster reserves the right to cancel a transaction which raises reasonable suspicion that the purchase was made in violation of the Terms and Conditions. Tickets purchased as part of such transaction cease to be valid.

15. User during Ticket purchase, for some events, have possibility to purchase additional contract of ticket insurance which covers customer in the case of the occurrence of an event preventing the insured person from participating in the event .Rules of coverage are available in the general insurance terms and conditions of Bezpieczny bilet [Safe ticket]

§3 Signing in to the Sales System and the rules of buying Tickets

1. To place an order, it is necessary to establish an account in the Sales System. The User has to give their e-mail address and password, and provide the data required for the full use of the account.

2. The User may change the provided data in the Sales System, under the “Edit Profile/Edit Address” tab. The order is fulfilled in accordance with the data provided by the User in a confirmed order.

3. Ticketmaster is not liable for any incorrect data entered in the Sales System by the User or for any change of data in the Sales System by the User, in particular the address data. In the event that the User notices an error in the provided data after the confirmation of the order, the User should contact the User Service.

4. Upon signing in to the Sales System, the User may buy Tickets for the Event of their choice. If the Organiser's Terms provide for the choice of specific categories of Tickets and places, the User chooses the Ticket category and place during the booking process. Depending on the provisions of the Organiser's Terms, the User may buy Tickets in the number specified on the Event's website in accordance with § 8(1) of the Terms and Conditions.

5. The User is obliged to check the data on the Ticket against the data presented in the Order placed by the User.

6. A Ticket allows for a single entrance to the Event of the number of persons specified on the Ticket (bearer's Ticket) or the persons whose names are listed on the Ticket (personal Ticket). If the Ticket does not contain any information about the number of persons allowed for a single entrance to the Event, the Ticket is only for one person.

§4 Prices and payment methods

1. Purchases made on the website of Ticketmaster are subject to the Handling Fee. The User is informed of the final Order Amount before the confirmation of the order.

2. The prices of Tickets may be dynamic and they may change during the sales period. The User is not entitled to receive a difference in the Ticket price.

3. The available payment methods are the following:

a) by means of Dotpay (in accordance with the terms and conditions of the service),

b) by a credit card (Mastercard, Visa) issued to the name of the User,

c) by a payment card,

d) in cash – only for purchases made in points of sale.

4. Some payment methods may be unavailable for some Events. The limitation may result from the time left until the beginning of the Event and/or the terms and conditions provided by the Event Partner. The details of payment methods and the choice of the payment method are available during the order placement process.

§5 Delivery methods

1. The available Ticket delivery methods are the following:

a) the Polish Post,

b) a courier service,

c) an electronic Ticket printable at home (Ticketfast®),

d) a Mobileticket,

e) collection of Tickets from the ticket office before the Event, available only in some cases.

2. The details of the delivery method and the related costs are available during the order placement process.

3. The User should order Tickets as much in advance as possible. If the User does not receive the Tickets five days before the Event, or if the User needs to travel in order to participate in the Event – five days before the travel, the User should contact the User Service of Ticketmster. It is necessary to provide the order number and the personal data of the User. In the event that it is impossible to deliver the Tickets by means of the Polish Post or a courier service, the Tickets may be delivered by means of the TicketFast option or collected from the ticket office directly before the Event. If necessary, the User will be informed of the details related to the collection of the Tickets by telephone or e-mail (in accordance with the information provided by the User during the order placement process). In order to collect the Tickets, the User has to present the booking confirmation sent by e-mail as well as their identity document with a picture.

4. If it is possible to collect the Ticket for a given Event in person from the ticket office directly before the Event, such information will be included in the description of the Event. In order to ensure the Users’ safety and to minimise the risk of collecting Tickets by unauthorised persons, the opportunity to collect the Ticket in person is contingent upon the provision of the following data:

a) the order number,

b) the first and last name of the User.

In addition, the User has to present their identity document.

5. The User is obliged to protect the access data to the User's account, as well as the data related to the order.

6. If the User authorises any third party to collect the Ticket, such third party has to know the data referred to in subsection 4 (a), (b) and (c), as well as have a written authorisation from the User to collect the Ticket, or have the User's identity document. Ticketmaster is not liable if the person authorised by the User loses, damages or fails to transfer the Ticket to the User, or uses it in any other undesirable manner.

§6 Rescission of the agreement

Pursuant to Article 38(12) of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827), the User is not entitled to rescind the agreement concluded with Ticketmaster by means of the Sales System.

§7 Tickets

1. A Ticket constitutes the confirmation of the agreement concluded between the User and Ticketmaster, which entitles the User to participate in the Event organised by a given Event Partner. Depending on the type of the Event, a Ticket may be personal or it may be issued to bearer.

2. A Ticket allows for a single entrance to the Event of the number of persons specified on the Ticket (bearer's Ticket) or the persons whose names are listed on the Ticket (personal Ticket). If the Ticket does not contain any information about the number of persons allowed to enter the Event, the Ticket is only for one person.

3. In the case of personal Tickets, Ticketmaster/Promoter reserves the right to check the data presented on the Ticket against the data of the Ticket holder. If the data presented on the Ticket differs from the data of the Ticket holder, Ticketmaster may forbid such a person to participate in the Event for which the Ticket has been bought. Change of personal data is not permitted.For personalised tickets, Ticketmaster reserves the right to check personal details found on a personalised ticket against the details of the ticket administrator. In the event of any discrepancies between the personal details found on the ticket and personal details of the ticket administrator, Ticketmaster may deny such person access to the event covered by the ticket. Ticketmaster will agree to a change of personal details on a personalised ticket in consideration for PLN 30 fee per ticket, the price NOT includes the costs of mailing the ticket duplicate to the customer. If you need to change personal details on your ticket, contact us on help.ticketmaster.pl make a payment, send us the original ticket(s) and complete this form. You may change personal details on your personalized ticket only once and only by order owner.

4. Tickets should be stored in a safe place. Ticketmaster is not liable for any lost or stolen Tickets. Direct sunlight or high temperature may cause permanent damage to the Ticket.

5. The terms and conditions specified by the Event Partners may exclude the opportunity to issue a duplicate of the Ticket in the event of its loss, theft, damage or destruction. A duplicate of the Ticket may be issued against payment.

5a. User may ask Ticketmaster for a ticket duplicate in case of damage, loses or stolen. Cost of issuing a duplicate is PLN 10 per each ticket, the price NOT includes the costs of mailing the ticket duplicate to the customer. In order to receive a duplicate, it is necessary to contact us via contact form , make a payment, and complete the statement. If a duplicate is issued, the original ticket will be canceled. The duplicate ticket will be a ticket with a black and white print.

6. The seat taken by the User during the Event must be consistent with the seat number specified on the Ticket. Ticketmaster, the owner or manager of the Venue and the Event Partner reserve the right to replace the seat initially assigned to the User or specified on the Ticket with other seats of the same or higher price category, before or during the Event.

7. Tickets may not be exchanged or returned upon the purchase.

8. Before the purchase of the Ticket, the User is obliged to read the present Terms and Conditions and the details of the Event.

§8 Limitations

1. For each Event, there is a limited number of Tickets available for purchase. The number of Tickets that may be purchased is specified on the first page informing of the terms and conditions of purchase and it is verified during each transaction. The Event Partner reserves the right to cancel the Tickets above the allowed number without notice in the event of exceeding;

a) the limit per one household ( address of residence ),

b) the limit per one credit card,

c) the limit per one User.

The Event Partner can cancel all orders of this User.

2. Tickets may be sold subject to certain access or use limitations, such as a limited or obscured view or side view, as well as the minimum age required to enter the Event.

3. The purchase of Tickets for the purpose of profitable resale or the profitable sale of Tickets constitute violation of the provisions of law and are considered petty offences under Article 133 of the Code of Petty Offences.

4. Without a written consent of the Event Partner and Ticketmaster, Tickets may not be used for advertising or promotional purposes, in competitions or lotteries.

§9 Cancellation, change of the time, place and programme of the Event, refunds

1. If the Event is cancelled or its programme, time or place are changed, Ticketmaster will inform the Users of this fact without undue delay by posting the relevant information on the website www.ticketmaster.pl. In addition, the Users may receive such information by e-mail.

2. If the Event is cancelled, except for a change of the date of the Event, the User is entitled to the refund of the Order Amount minus the Handling Fee. If the Event takes place for several days and one or several (but not all) days of the Event are cancelled, the User may receive a partial refund corresponding to the number of the cancelled days of the Event. The Handling Fee is non-refundable.

3. If there occur any material changes related to the Event, in particular a change of the date of the Event or a significant change of the place of holding the Event, the User may either reconfirm their order as regards the changed Event on the Terms of the Event Partner, or demand the refund of the Ticket price. If the User fails to notify Ticketmaster of their decision, Ticketmaster may reconfirm the User's participation in the changed Event, and thus deprive the User of the right to demand the refund of the Ticket price.

4. In order to return the Ticket, the User should send the Ticket return form

https://s3.eu-west-1.amazonaws.com/prd273.tm-intl-pci.mfol.prod1.eu-west-1.tmaws-static-pages/media/tmeu/poland/help/document/OSWIADCZENIE_ZWROTU_BILETOW_pl-en.docx

and the proof of purchase and original Ticket to the Ticketmaster adress by post. As regards a Ticketfast, the User should complete a form on help.ticketmaster.pl along with the Proof of Purchase and Ticketfast.

5. A material change means a change that renders the Event materially different from the Event reasonably expected by the Users. The use of doubles in theatrical performances and/or any change as regards:

a) additional performances,

b) group members, and/or

c) programme of an Event with numerous performers (e.g. a festival) are not deemed significant changes.

§10 Enquiries and complaints

1. Any enquiries or complaints related to the purchase should be referred to the User Service along with the order number. The order number can be found on www.ticketmaster.pl under the “My Tickets” tab.

2. In the event of any dispute, Ticketmaster will make best efforts to resolve the dispute in the manner that will satisfy all interested Parties.

§11 Liability

The independent services ordered by the User, including tourist, hotel and accommodation services related to the Event, are organised at the User’s own risk. Ticketmaster is not liable to the User for the lack of opportunity to use such services.

§12 Entrance and participation

1. The manager of the Venue reserves the right to deny access to the Event if the User violates any terms and conditions of the Event or the terms and conditions specified by the Event Partner. The manager of the Venue may conduct occasional security checks in order to ensure the Users’ safety.

2. If any Users are late for the Event, efforts will be made to enable them to access the Event during a break; however, it may not be guaranteed that such Users will be able to attend the Event.

§13 Privacy

1. Ticketmaster Poland sp. z o. o. collects, stores and secures the Users’ personal data in accordance with the Personal Data Protection Act of 29 August 1997.

GIODO (Inspector General for the Protection of Personal Data)

2. The personal data provided by the User is processed in order to perform the Ticket sales agreement and, at the User's consent, in order to provide information about new products, services and promotions offered by Ticketmaster.

3. The personal data disclosed by the User may be transferred to the Partner of the Event for which the User purchased a Ticket, only for the purposes related to the User's participation in the Event.

4. The User may access, rectify and complete their personal data, as well as demand its removal.

5. On the establishment of the account in the Sales System, the User consents to the processing of their personal data by Ticketmaster for the purpose of fulfilling the Ticket purchase orders or processing any returns or complaints.

§14 Final provisions

1. Any matters not settled in the present Terms and Conditions shall be governed by the provisions of the Civil Code.

2. Any disputes with the User shall be settled by the common court of competent jurisdiction determined pursuant to separate provisions.

TERMS AND CONDITIONS (WITH EFFECT OF 22.10.2018)

Ticketmaster – Ticketmaster Poland spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, entered in the register of entrepreneurs kept by the District Court for the capital city of Warsaw, XIII Commercial Division of the National Court Register, under the National Court Register No. (KRS) 0000376096, address: ul. Bukowińska 22B, 02-703 Warsaw, Tax Identification No. (NIP) 1080010023, Statistical Identification No. (REGON) 142772043, with the share capital of PLN 4,000,000, which distributes tickets for cultural and sports events by means of the Sales System.

§1 Definitions

1. Ticket – a confirmation of the agreement entered into by the User, which entitles the User to participate in an Event organised by an Event Partner. Depending on the type of the Event, a Ticket may be personal, i.e. only the person whose name is specified on the Ticket may participate in the Event, or it may be issued to bearer. A Ticket is verified once, when the User enters the Event, and it may not be used again. A Ticket for disabled persons means a Ticket which entitles its holder to enter into a special designated area which may be accessed by a person in a wheelchair.

2. Collector Ticket – a Ticket in the form of a card with a colorful overprint, available only for orders made on the website www.ticketmaster.pl or partner websites, issued for the selected Events.

3. Proof of Purchase – a Ticket or another document that confirms the purchase of a Ticket, in particular:

– credit card statement,

– e-mail confirmation,

– receipt

4. Working Day – each day except Saturdays, Sundays and other public holidays.

5. User Service – the point that provides information to the Users. The User Service may be contacted by telephone or e-mail on Working Days, from 9:30 to 17:00, p number: +48 22 3958700, help.ticketmaster.pl. The fee for calls to the User Service is consistent with the tariff of the User's telecommunications operator.

6. Event – any cultural, sports or other event organised by an Event Partner, the Tickets for which are distributed by means of the Sales System.

7. Order Amount – the sum of the Ticket price, costs of delivery, costs of additional services and the Handling Fee. The User is informed about the final Order Amount before the confirmation of the order.

8. Mobileticket – a mobile ticket available exclusively for purchases by means of Android and iOS applications.

9. Venue – a place in which a given Event is held.

10. Handling Fee – a transaction fee due to the processing of payment in the amount of 2% of the sum total of the Ticket price ( bank transfer payments only), delivery costs and costs of additional services.

11. Event Partner – a natural person, a legal person or an organisational unit that organises an Event or offers the opportunity to participate in an Event and/or from whom Ticketmaster receives Tickers and/or related products and services intended for sale.

12. Platinum – the offer of in demand seats for a given Event. The purchase prices of Platinum Tickets are determined dynamically, and they increase/decrease depending on the interest in the offer. A Platinum Ticket does not include any additional services or products.

13. Terms and Conditions – these Terms and Conditions of the distribution of tickets by Ticketmaster by means of the Sales System.

14. Terms of the Event Partner – the terms and conditions of a specific Event determined by the Event Partner, available on the Event Partner's website.

15. Venue Rules – the terms and conditions that set out the rules applicable to the Users who participate in the Event that is to take place at a given Venue, available on the website of the Event Partner or the Venue.

16. Sales System – the IT system for distribution of Tickets used by Ticketmaster, which allows for handling the order placement process, the distribution and receipt of Tickets, as well as Ticket returns.

17. TicketFast – a Ticket generated electronically, which, upon printing, authorises the User to participate in the Event for which it is issued. A printed TicketFast has the force of a Ticket and the regulations pertaining to Tickets are applicable to TicketFasts accordingly. A TicketFast should be printed by the User in its entirety, on a white A4 sheet, in a legible manner, and it should include a barcode.

18. User – any person that uses the Sales System on the website www.ticketmaster.pl and purchases a Ticket by means of the Sales System.

§2 General provisions

1. The present Terms and Conditions apply to the sales of Tickets by means of the Ticketmaster system; however, the Terms of the Partners of the respective Events or the Venue Rules may impose additional obligations on the Users, which are not listed in this document.

2. Ticketmaster sells Tickets and related products and/or services on behalf of the Event Partners. Ticketmaster is not the organiser of Events.

3. Ticketmaster sells Tickets upon the receipt of the Tickets from the Event Partners. The number of Tickets made available for sale differs depending on a given Event. Tickets are sold by means of several distribution channels, including the Sales System, and in some cases – at ticket offices. All points of sale have access to the same Ticket Sales System. In some cases, additional Tickets may be made available for sale prior to the commencement of the Event. Ticketmaster does not have any influence on their number or availability.

4. In the case of some Events, Tickets may be sold as part of “Packages” or “Extended Packages”. As part of a Package, a Ticket is sold along with additional entitlements, products or other benefits, such as exclusive seats, lodging, transport, board or the official merchandise. As part of an Extended Package, apart from a Ticket, the User may book a parking space, purchase the official merchandise etc.

5. Ticketmaster’s offer is available only for persons who have reached 18 years of age.

6. The User is obliged to make sure that they have the proper operating system, software and device to be able to use the Sales System. The detailed technical requirements are presented during the buying process.

7. In order to buy Tickets in the Sales System, it is necessary to finalise the transaction by making the payment within 10 minutes as of the commencement of the booking process. If the User fails to pay for the booking within the specified period, the Tickets return to the pool of Tickets for sale.

8. Each purchase made in the Ticketmaster service is subject to:

a) the present Terms and Conditions,

b) the special terms and conditions that may be published on the Ticketmaster's website,

c) the terms and conditions that may be specified by the Event Partner(s) and/or the terms and conditions of the Event,

d) the terms and conditions specified in the Venue Rules.

9. The terms and conditions related to the Venue are set out in the Venue Rules available at the entrance to the Venue, on the area of the Venue and on the Venue's website.

10. All purchases require the verification of payment card and other actions in order to ensure safety; therefore, a transaction may be invalidated in the event that it does not pass the verification process.

11. Before the purchase of a Ticket, the User is obliged to read the Terms and Conditions and any additional information available on the website: www.ticketmaster.pl.

12. If the Event Partner implements the terms and conditions of participation in a given Event, the provisions of such terms are binding upon the Users. Ticketmaster will make the Terms of the Event Partner available to the Users by uploading them on the Event Partner's website. If the User buys Tickets to Events in the case of which the terms of participation are determined in the Terms of the Event Partner, the User accepts them while confirming the order.

13. The owner or manager of the Venue of the Event may specify the Venue Rules. The Venue Rules apply to Users who are on the area of the Venue. The terms and conditions of using the Venue will be published on the website of the Event Partner or the Venue.

14. Ticketmaster reserves the right to cancel a transaction which raises reasonable suspicion that the purchase was made in violation of the Terms and Conditions. Tickets purchased as part of such transaction cease to be valid.

15. User during Ticket purchase, for some events, have possibility to purchase additional contract of ticket insurance which covers customer in the case of the occurrence of an event preventing the insured person from participating in the event .Rules of coverage are available in the general insurance terms and conditions of Bezpieczny bilet [Safe ticket]

§3 Signing in to the Sales System and the rules of buying Tickets

1. To place an order, it is necessary to establish an account in the Sales System. The User has to give their e-mail address and password, and provide the data required for the full use of the account.

2. The User may change the provided data in the Sales System, under the “Edit Profile/Edit Address” tab. The order is fulfilled in accordance with the data provided by the User in a confirmed order.

3. Ticketmaster is not liable for any incorrect data entered in the Sales System by the User or for any change of data in the Sales System by the User, in particular the address data. In the event that the User notices an error in the provided data after the confirmation of the order, the User should contact the User Service.

4. Upon signing in to the Sales System, the User may buy Tickets for the Event of their choice. If the Organiser's Terms provide for the choice of specific categories of Tickets and places, the User chooses the Ticket category and place during the booking process. Depending on the provisions of the Organiser's Terms, the User may buy Tickets in the number specified on the Event's website in accordance with § 8(1) of the Terms and Conditions.

5. The User is obliged to check the data on the Ticket against the data presented in the Order placed by the User.

6. A Ticket allows for a single entrance to the Event of the number of persons specified on the Ticket (bearer's Ticket) or the persons whose names are listed on the Ticket (personal Ticket). If the Ticket does not contain any information about the number of persons allowed for a single entrance to the Event, the Ticket is only for one person.

§4 Prices and payment methods

1. Purchases made on the website of Ticketmaster are subject to the Handling Fee. The User is informed of the final Order Amount before the confirmation of the order.

2. The prices of Tickets may be dynamic and they may change during the sales period. The User is not entitled to receive a difference in the Ticket price.

3. The available payment methods are the following:

a) by means of Dotpay (in accordance with the terms and conditions of the service),

b) by a credit card (Mastercard, Visa) issued to the name of the User,

c) by a payment card,

d) in cash – only for purchases made in points of sale.

4. Some payment methods may be unavailable for some Events. The limitation may result from the time left until the beginning of the Event and/or the terms and conditions provided by the Event Partner. The details of payment methods and the choice of the payment method are available during the order placement process.

§5 Delivery methods

1. The available Ticket delivery methods are the following:

a) the Polish Post,

b) a courier service,

c) an electronic Ticket printable at home (Ticketfast®),

d) a Mobileticket,

e) collection of Tickets from the ticket office before the Event, available only in some cases.

2. The details of the delivery method and the related costs are available during the order placement process.

3. The User should order Tickets as much in advance as possible. If the User does not receive the Tickets five days before the Event, or if the User needs to travel in order to participate in the Event – five days before the travel, the User should contact the User Service of Ticketmster. It is necessary to provide the order number and the personal data of the User. In the event that it is impossible to deliver the Tickets by means of the Polish Post or a courier service, the Tickets may be delivered by means of the TicketFast option or collected from the ticket office directly before the Event. If necessary, the User will be informed of the details related to the collection of the Tickets by telephone or e-mail (in accordance with the information provided by the User during the order placement process). In order to collect the Tickets, the User has to present the booking confirmation sent by e-mail as well as their identity document with a picture.

4. If it is possible to collect the Ticket for a given Event in person from the ticket office directly before the Event, such information will be included in the description of the Event. In order to ensure the Users’ safety and to minimise the risk of collecting Tickets by unauthorised persons, the opportunity to collect the Ticket in person is contingent upon the provision of the following data:

a) the order number,

b) the first and last name of the User.

In addition, the User has to present their identity document.

5. The User is obliged to protect the access data to the User's account, as well as the data related to the order.

6. If the User authorises any third party to collect the Ticket, such third party has to know the data referred to in subsection 4 (a), (b) and (c), as well as have a written authorisation from the User to collect the Ticket, or have the User's identity document. Ticketmaster is not liable if the person authorised by the User loses, damages or fails to transfer the Ticket to the User, or uses it in any other undesirable manner.

§6 Rescission of the agreement

Pursuant to Article 38(12) of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827), the User is not entitled to rescind the agreement concluded with Ticketmaster by means of the Sales System.

§7 Tickets

1. A Ticket constitutes the confirmation of the agreement concluded between the User and Ticketmaster, which entitles the User to participate in the Event organised by a given Event Partner. Depending on the type of the Event, a Ticket may be personal or it may be issued to bearer.

2. A Ticket allows for a single entrance to the Event of the number of persons specified on the Ticket (bearer's Ticket) or the persons whose names are listed on the Ticket (personal Ticket). If the Ticket does not contain any information about the number of persons allowed to enter the Event, the Ticket is only for one person.

3. In the case of personal Tickets, Ticketmaster/Promoter reserves the right to check the data presented on the Ticket against the data of the Ticket holder. If the data presented on the Ticket differs from the data of the Ticket holder, Ticketmaster may forbid such a person to participate in the Event for which the Ticket has been bought. Change of personal data is not permitted.For personalised tickets, Ticketmaster reserves the right to check personal details found on a personalised ticket against the details of the ticket administrator. In the event of any discrepancies between the personal details found on the ticket and personal details of the ticket administrator, Ticketmaster may deny such person access to the event covered by the ticket. Ticketmaster will agree to a change of personal details on a personalised ticket in consideration for PLN 30 fee per ticket, the price NOT includes the costs of mailing the ticket duplicate to the customer. If you need to change personal details on your ticket, contact us on help.ticketmaster.pl make a payment, send us the original ticket(s) and complete this form. You may change personal details on your personalized ticket only once and only by order owner.

4. Tickets should be stored in a safe place. Ticketmaster is not liable for any lost or stolen Tickets. Direct sunlight or high temperature may cause permanent damage to the Ticket.

5. The terms and conditions specified by the Event Partners may exclude the opportunity to issue a duplicate of the Ticket in the event of its loss, theft, damage or destruction. A duplicate of the Ticket may be issued against payment.

6. The seat taken by the User during the Event must be consistent with the seat number specified on the Ticket. Ticketmaster, the owner or manager of the Venue and the Event Partner reserve the right to replace the seat initially assigned to the User or specified on the Ticket with other seats of the same or higher price category, before or during the Event.

7. Tickets may not be exchanged or returned upon the purchase.

8. Before the purchase of the Ticket, the User is obliged to read the present Terms and Conditions and the details of the Event.

§8 Limitations

1. For each Event, there is a limited number of Tickets available for purchase. The number of Tickets that may be purchased is specified on the first page informing of the terms and conditions of purchase and it is verified during each transaction. The Event Partner reserves the right to cancel the Tickets above the allowed number without notice in the event of exceeding;

a) the limit per one household ( address of residence ),

b) the limit per one credit card,

c) the limit per one User.

The Event Partner can cancel all orders of this User.

2. Tickets may be sold subject to certain access or use limitations, such as a limited or obscured view or side view, as well as the minimum age required to enter the Event.

3. The purchase of Tickets for the purpose of profitable resale or the profitable sale of Tickets constitute violation of the provisions of law and are considered petty offences under Article 133 of the Code of Petty Offences.

4. Without a written consent of the Event Partner and Ticketmaster, Tickets may not be used for advertising or promotional purposes, in competitions or lotteries.

§9 Cancellation, change of the time, place and programme of the Event, refunds

1. If the Event is cancelled or its programme, time or place are changed, Ticketmaster will inform the Users of this fact without undue delay by posting the relevant information on the website www.ticketmaster.pl. In addition, the Users may receive such information by e-mail.

2. If the Event is cancelled, except for a change of the date of the Event, the User is entitled to the refund of the Order Amount minus the Handling Fee. If the Event takes place for several days and one or several (but not all) days of the Event are cancelled, the User may receive a partial refund corresponding to the number of the cancelled days of the Event. The Handling Fee is non-refundable.

3. If there occur any material changes related to the Event, in particular a change of the date of the Event or a significant change of the place of holding the Event, the User may either reconfirm their order as regards the changed Event on the Terms of the Event Partner, or demand the refund of the Ticket price. If the User fails to notify Ticketmaster of their decision, Ticketmaster may reconfirm the User's participation in the changed Event, and thus deprive the User of the right to demand the refund of the Ticket price.

4. In order to return the Ticket, the User should send the Ticket return form

https://s3.eu-west-1.amazonaws.com/prd273.tm-intl-pci.mfol.prod1.eu-west-1.tmaws-static-pages/media/tmeu/poland/help/document/OSWIADCZENIE_ZWROTU_BILETOW_pl-en.docx

and the proof of purchase and original Ticket to the Ticketmaster adress by post. As regards a Ticketfast, the User should complete a form on help.ticketmaster.pl along with the Proof of Purchase and Ticketfast.

5. A material change means a change that renders the Event materially different from the Event reasonably expected by the Users. The use of doubles in theatrical performances and/or any change as regards:

a) additional performances,

b) group members, and/or

c) programme of an Event with numerous performers (e.g. a festival) are not deemed significant changes.

§10 Enquiries and complaints

1. Any enquiries or complaints related to the purchase should be referred to the User Service along with the order number. The order number can be found on www.ticketmaster.pl under the “My Tickets” tab.

2. In the event of any dispute, Ticketmaster will make best efforts to resolve the dispute in the manner that will satisfy all interested Parties.

§11 Liability

The independent services ordered by the User, including tourist, hotel and accommodation services related to the Event, are organised at the User’s own risk. Ticketmaster is not liable to the User for the lack of opportunity to use such services.

§12 Entrance and participation

1. The manager of the Venue reserves the right to deny access to the Event if the User violates any terms and conditions of the Event or the terms and conditions specified by the Event Partner. The manager of the Venue may conduct occasional security checks in order to ensure the Users’ safety.

2. If any Users are late for the Event, efforts will be made to enable them to access the Event during a break; however, it may not be guaranteed that such Users will be able to attend the Event.

§13 Privacy

1. Ticketmaster Poland sp. z o. o. collects, stores and secures the Users’ personal data in accordance with the Personal Data Protection Act of 29 August 1997.

GIODO (Inspector General for the Protection of Personal Data)

2. The personal data provided by the User is processed in order to perform the Ticket sales agreement and, at the User's consent, in order to provide information about new products, services and promotions offered by Ticketmaster.

3. The personal data disclosed by the User may be transferred to the Partner of the Event for which the User purchased a Ticket, only for the purposes related to the User's participation in the Event.

4. The User may access, rectify and complete their personal data, as well as demand its removal.

5. On the establishment of the account in the Sales System, the User consents to the processing of their personal data by Ticketmaster for the purpose of fulfilling the Ticket purchase orders or processing any returns or complaints.

§14 Final provisions

1. Any matters not settled in the present Terms and Conditions shall be governed by the provisions of the Civil Code.

2. Any disputes with the User shall be settled by the common court of competent jurisdiction determined pursuant to separate provisions.